Shipping + Delivery

How Much Does Shipping Cost?

We offer flat rate shipping fee of $100 within Canada to all major cities and surrounding areas. If your location is deemed to be within a remote/rural area additional shipping charges may apply.

There are select product exclusions (unusually large or bulky items) that do carry associated shipping or handling charges. Additionally certain manufacturers require that we, as an authorized dealer, pass along specific shipping costs to the customer as well. In these cases, the total shipping charges are clearly identified on the product page or during checkout. For select products, upgraded delivery options may be available for purchase during checkout.

When Will My Order Ship?

We search the world to bring you the best assortment in modern design. Depending on what you order, your item might be sitting on a warehouse shelf just around the corner, or will be custom-made for you overseas. These factors impact the lead time required to prepare your order for shipment. We commit to giving you as much information as possible every step of the way during your order process and while you wait for your order to arrive.

• - When you order a customized product from out store an additional production and assembly time is incurred.
• - Such assembly times range from 2-6 weeks.
• - We offer 'Rush Orders' for instances in which you may require your product sooner.
• - Rush orders cut production and assembly times from 4 to 2 weeks
• - This is dependant on our manufacturing's demand and capacity at time of order.
• - If interested in this service, please contact our customer service team at: Sales@ReluxeLiving.com
• - Once assembly and product is complete, typical delivery times within Canada are 1-10 business days.
• You will always be notified on the development of your purchase.

 

• - After your order has been placed on our website, or over the phone, our Customer Service team will send you an email confirming the expected ship date within 24-48 hours.
• - Depending on your location within Canada, delivery times typically range from 1-10 business days.
• - When your order ships, you will receive an email from us with specific carrier and tracking information.
• - If your order ships via a freight company or includes White Glove service, the carrier will contact you directly to schedule delivery.

 

If, at any point along the way, you need more information please don't hesitate to contact our Customer Service team.

How Will My Order Ship And How Long Will It Take To Get To Me?

We will ship your order the fastest, most reliable way possible to ensure your purchase arrives ready for you to enjoy. Each item on our site has pre-determined shipping methods based on the specific characteristics of the product, and our years of experience in shipping these items successfully.

Our main delivery methods:

• - Small parcel items ship via UPS, FedEx or USPS and generally take 1-10 business days to arrive. *Please note: The vast majority of our items ship with no signature required, but this is always done at the discretion of the delivery driver.
• - Larger freight items ship via truck with curbside service and generally take 1-10 business days to arrive. *With this self-service delivery option, the truck driver will pull up to the curb in front of your home or building, and you'll need to move the goods inside your home once the driver has unloaded the items from the truck. If you live in an apartment or think you'll need assistance getting your order into your home, be sure to arrange friends or family-members support.

 

• Please note that we do not support any wall mounting, plumbing or electrical wiring that may be required for your product.

Shipping FAQ's

 - Will You Ship To My PO Box?

Unfortunately, we cannot ship to PO Boxes or Military APOs.

- What If I Need To Ship To Multiple Addresses?

Please contact our Customer Service team and they will assist you with your specific needs.

- What If I Need To Send a Message Regarding a Vacation-hold or Do-not-ship before Requirements?

Please contact our customer service team immediately upon order placement, so that we can assist you with the appropriate arrangements.

- What If My Order Arrives Damaged?

If by some chance, your item was damaged during transit, please contact our Customer Service team.

- How Much Time Do I Have to Inspect My Package For Damage?

It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.